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I. Introduction

  • GeekOnDemand (“Company”/ “we”/ “our”/ “us”) values your privacy rights and recognizes the importance of secure transactions and information privacy. We are committed to protecting your personal information. This Privacy Policy (“Policy”) outlines how we collect, use, store, share, or otherwise process your personal information collected through geekondemand.in (“Website”).
  • This Privacy Policy forms an electronic record under the amended Information Technology Act, 2000 and relevant rules. This Policy does not require any physical or digital signatures and is published in accordance with Rule 3 (1) of the Information Technology (Intermediaries Guidelines) Rules, 2011.
  • By visiting our Website and providing information for User Account creation, you agree to be bound by this Privacy Policy and the applicable Terms of Service Agreement. If you do not agree with any terms, please refrain from using the Website.
  • By creating a User Account, you acknowledge that you voluntarily disclose your personal information. If you do not provide the requested information, you may not be able to complete the registration process or avail the services on the Website.
  • The Company reserves the right to revise or modify this Policy at any time, and such changes will be updated on the Website. Continued usage of the Website implies your acceptance of these changes.

II. Application of Policy

  • This Policy applies to all Users, Geeks, and Seekers using the Website.
  • This Policy applies to contractors, agents, partners, and third parties engaged by the Company.
  • This Policy applies to all personal data collected by GeekOnDemand, including names, addresses, mobile/telephone numbers, email IDs, and other information provided by Users.
  • This Policy is part of the Terms of Service and covers the treatment of user information, including personally identifiable information, obtained through the Website and cookies.

III. Consent

  • By visiting our Website and creating User Accounts, you consent to the collection, use, storage, and processing of your information as outlined in this Policy.
  • You can access, update, and delete your personal information via your User Account at any time.
  • You can withdraw consent for data processing by deleting your User Account and discontinuing the use of the Website.

IV. Data Collection

  • The Company collects and stores personal data provided by Users, Seekers, and Geeks during registration and their subsequent use of the Website.
  • The types of information collected include:
    • From Seekers:
      • Personal Identifying Information (name, phone number, email, date of birth)
      • Location Information (city, state)
      • Reviews, emails, call recordings, and communication via the Website
      • Login entries and access to contacts (if permitted)
    • From Geeks:
      • Personal Identifying Information (name, phone number, email, date of birth)
      • Location Information (city, state)
      • Reviews, emails, call recordings, and communication via the Website
      • KYC details (government IDs, address proof, business licenses)
      • Educational qualifications, areas of expertise, and bank information
    • Automatic Information:
      • IP address, login details, device metrics, usage history, cookies, device identifiers
      • Browsing history, page interaction information, URLs accessed

V. Usage of Information

  • The data collected is used for the purpose for which it was collected and for the following:
    • Verifying user identities and preventing fraud
    • Enhancing user experience and providing personalized content
    • Administering contests, promotions, and surveys
    • Promoting Geek profiles and services on social media and via email marketing
    • Fixing errors, analyzing performance, and improving usability
    • Legal purposes and compliance
    • Business operations and maintenance
  • Personal Information is not sold. It is shared with Seekers and Geeks to facilitate communication and engagement of services.
  • The Company does not use phone numbers or other personally identifiable information for commercial messaging without consent, except for specific programs with opt-in/out options.

VI. Disclosure of Information

  • Data is shared with third-party services like payment gateways and APIs to enhance platform functionality. Third parties only use data for necessary purposes and must comply with privacy policies.
  • Information is shared with Seekers and Geeks to match service providers and clients.
  • The Company may disclose information to comply with laws or to protect the rights, property, or safety of the Company and its users.
  • The Company may share data with government agencies for identity verification, fraud prevention, or legal compliance.

VII. Data Retention

  • Personal information is retained only as long as necessary for business purposes and while users remain active on the Website.
  • Data for inactive users is retained for 12 months.
  • The Company may retain data for longer periods for fraud prevention or regulatory compliance.
  • Personal information no longer required is destroyed securely or de-identified.

VIII. Security Measures

  • Users are responsible for keeping their accounts secure and reporting any breaches.
  • The Company implements safeguards such as encryption, de-identification, and secure servers to protect data integrity.
  • The Company uses third-party services (Qualispace, Microsoft Azure) for secure data storage and Website operations.

IX. Children’s Privacy

  • The platform is intended for professional IT service providers, and personal information from children under 18 is not knowingly collected.
  • The Website is available only to those who can legally enter into contracts under Indian law.

For privacy concerns, users can contact us via our Website’s Contact Us page or email at [email protected].

Policies Last Updated: 25-09-2024